Captaloans Loan Modification Software can help streamline your loan mod business and allow you to handle more clients at once. This means you can help more borrowers. In today’s market record numbers of home buyers are interested in getting their mortgage modified. If you don’t have a system in place to manage these inbound inquiries and distribute them to your staff, your business is going to suffer and these customers are likely to find help elsewhere.
Customer Followup
The number one complaint of loan modification customers is the lack of customer service. Borrowers need to know the status of their modification. They are racing against the clock facing pending foreclosure, layoffs, or other problems. Keeping them informed is a critical to providing good service.
Pipeline Management
Getting a loan modification completed takes a lot of work and can stretch into weeks or months. That means managing a large pipeline of sometimes hundreds of clients. You are going to need to collect documents, review qualifications, make adjustments, and follow-up with customers. Pipeline management tools will keep your loan modification deals moving through the process.
Getting the Loan Modified
Loan modifications require careful and consistent processes. Customers often want updated status of their file. Allowing them the ability to view their status online is key to improving performance of your agents. An online loan mod software solution will your agents are working efficiently and not fielding customer calls for status.
